1. Digital Product Nature

All products sold on DESIGNHIVE are digital downloads, which means they are non-tangible and cannot be returned. Because of this, we generally do not offer refunds once a purchase has been completed and the product has been downloaded.

2. Refund Eligibility

We may offer a refund under the following circumstances:

• Duplicate Purchase: If you accidentally purchase the same template or landing page more than once, we will issue a refund for the duplicate transaction.
• Corrupt or Non-Functional File: If the template or landing page file is corrupt or does not work as described, and our support team is unable to resolve the issue, we may grant a refund.
• Incorrect Product Delivery: If you receive the wrong product due to an error on our end, we will provide the correct item or issue a refund.

3. Non-Refundable Situations

We do not provide refunds in the following cases:

• Change of Mind: Refunds will not be issued if you simply change your mind after purchasing.
• Compatibility Issues: It is your responsibility to check the template’s compatibility with your software or platform before purchasing.
• Customization Issues: We do not offer refunds if the template does not meet your specific customization needs.
• Failure to Download: If you fail to download the product after purchase, please contact our support team for assistance, but refunds will not be issued.

4. Requesting a Refund

To request a refund, please contact our support team at contact@design-hive.shop within 7 days of your purchase. Your request must include:

• Order ID or purchase confirmation details.
• A clear explanation of the issue.
• Screenshots or evidence of the problem (if applicable).

5. Refund Processing

If your refund request is approved, the amount will be credited back to your original payment method within 5-10 business days, depending on your payment provider.

6. Contact Us

For any refund-related inquiries, please reach out to our support team via contact@design-hive.shop or visit our Help Center on our website.